{"id":270310,"date":"2026-03-22T18:46:42","date_gmt":"2026-03-22T23:46:42","guid":{"rendered":"https:\/\/langcom.org\/?page_id=270310"},"modified":"2026-03-22T21:14:56","modified_gmt":"2026-03-23T02:14:56","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/langcom.co\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\">[libro_reclamaciones]<\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h6 _ngcontent-urf-c39=\"\" class=\"title-notas\">Notas:<\/h6>\n<ul _ngcontent-urf-c39=\"\">\n<li _ngcontent-urf-c39=\"\">Este contenido cumple con lo dispuesto en el art\u00edculo 5 del Decreto Supremo N.\u00ba 011-2011-PCM, Reglamento del Libro de Reclamaciones, que establece el contenido m\u00ednimo obligatorio de las Hojas de Reclamaciones.<\/li>\n<li _ngcontent-urf-c39=\"\">El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (30) d\u00edas h\u00e1biles, el cual es improrrogable.<\/li>\n<li _ngcontent-urf-c39=\"\">La respuesta al presente reclamo o queja ser\u00e1 brindada mediante comunicaci\u00f3n electr\u00f3nica enviada a la direcci\u00f3n que usted ha consignado en la presente Hoja de Reclamaci\u00f3n.<\/li>\n<li _ngcontent-urf-c39=\"\">En caso de que usted desee que la respuesta le sea enviada a su domicilio deber\u00e1 expresarlo en el detalle del reclamo o queja.<\/li>\n<li _ngcontent-urf-c39=\"\">Se le informa que los datos personales que brinde a trav\u00e9s del presente formulario ser\u00e1n utilizados de manera exclusiva para atender el reclamo o queja que registre en el libro de reclamaciones.<\/li>\n<li _ngcontent-urf-c39=\"\">(*) Campos obligatorios<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"bwfblock_default_font":"","footnotes":""},"class_list":["post-270310","page","type-page","status-publish","hentry"],"dsm_author":{"name":"Ra\u00fal Magui\u00f1a","avatar_url":"https:\/\/langcom.co\/wp-content\/uploads\/nsl_avatars\/303384a9f021d0f1af05a5f3e1bfaa0b.png","archive_link":"https:\/\/langcom.co\/en\/author\/langcom\/","biodata":"Ra\u00fal Magui\u00f1a is the Founder and Academic Director of Langcom Academy, an Authorized Cambridge English Preparation Centre and DELE Examination Centre. Over more than 16 years, he has taught students from over 25 countries, coaching candidates to success in Cambridge, IELTS, TOEFL, DELE, SIELE, and Michigan certifications. A certified Cambridge English Speaking Examiner with C2-level mastery credentials (ECPE), he combines rigorous international standards with a warm, fluency-first approach through Langcom's Blended method."},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/pages\/270310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/comments?post=270310"}],"version-history":[{"count":0,"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/pages\/270310\/revisions"}],"wp:attachment":[{"href":"https:\/\/langcom.co\/en\/wp-json\/wp\/v2\/media?parent=270310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}